Our Policies

Delivery Policy

Shipping within the UK

Orders received before 1pm are shipped for next day delivery (excluding weekends and Bank Holidays).

Whilst we endevour to support next day delivery, please note this is not guaranteed, especially so during busy periods and therefore 2 - 3 working days should be allowed.

Deliveries to NI, some parts of the Highlands and to all Islands would typically be 2 - 3 working days.

Shipping outside of the UK

For overseas shipment please allow 5 - 6 working days for delivery.

If there a significant delay beyond this timeframe, please contact us at [email protected]

Please note that Vape Emporium is not responsible for local taxes or Customs duties.

Shipping Rates

All shipping rates are calculated at the time of placing your order.

Damages

Please notify us immeidately if your order is received damaged at [email protected] Please save all packaging and items in this instance in support of a claim being made with the courier.

Returns Policy

Please be sure to contact us within 30 days to be eligible for a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the item should be unused and in the same condition as when you received it, including in the original packaging and unopened.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are situations where partial refunds may be offered.
- Any item not in original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds

We will notify you when your return is received and processed.

If there are any problems with the returned item, we will let you know as soon as possible.

Refunds are processed promptly, and a credit issued to your credit card, or original method of payment.

Delayed or missing refunds

Whilst Vape Emporium endeavour to process returns quickly and release refunds immediately, a refund may sometimes get held up in the banking system. We would encourage you to firstly contact your credit card company or bank if a delay occurs.

If you’ve done this and you still have not received your refund please do contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected] Please note any refund balance will be minus the cost of shipping the replacement item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift token will be email to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a credit will be processed as a normal return and issued to the purchaser.

Shipping

After you have contacted us and received a returns reference, all returns should be posted to: 87 Heath Street, Hampstead. London, NW3 6UG, United Kingdom.

Please ensure you pay sufficient shipping costs to post your item, especially if the item exceeds 25mm thickness. Shipping costs are non-refundable.

If you are shipping an item valued over £50, you should consider using a trackable shipping service and/or adding shipping insurance.

Privacy Policy

The Internet is an amazing tool, it has changed the way we live - With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to Vape Emporium to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your details are exactly that, and no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, Vape Emporium follows different principles in accordance with worldwide practices for customer privacy and data protection.

We won’t sell or give away your name, mail address, phone number, email address or any other information - to anyone. We’ll use state-of-the-art security measures to protect your information from unauthorised users. We do not store credit card details nor do we share customer details with any 3rd parties.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site, enter a contest or order email newsletters. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use, by not having to enter information more than once.
  • To help you quickly find products, services or information.
  • To help us create content most relevant to you.
  • To alert you to new products, special offers, updated information and other new services from Vape Emporium.

Consent

If you choose not to register or provide personal information, you can still use most of www.vapeemporium.com. But you will not be able to access areas that require registration.If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Vape Emporium's products, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from us.

Access

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time within the My Account section. There, you can:

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information.
  • Sign up or cancel our electronic newsletters about our services and products.
  • Register. Once you register, you won't need to do it again. Wherever you go on www.vapeemporium.com your information stays with you.

Security

Vape Emporium has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilising secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available and is also used by the banks when you access your bank account online.

Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the United Kingdom.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

Notice to Parents

Parents or guardians: we want to help you guard your children's safety.

The Vape Emporium site does not publish content that is targeted to children or sell products to children. However, if you are concerned about your children accessing the products or services from the Vape Emporium site please ensure you do not leave your account logged in, which would allow them access to the Vape Emporium site.

Enforcement

If for some reason you believe Vape Emporium has not adhered to these principles, please notify us by email at [email protected], and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

Electronic Product Registration

When you buy and use a new product, we may ask you to leave feedback on your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the My Account section, click on the appropriate area, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

 

Customer Profiles / Cookies Notice

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.vapeemporium.com, allowing you to order free newsletters, enter competitions and write reviews, without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

 

What We Do With The Information You Share

When you join us, you provide us with your contact information, including your: name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services/products that we offer. When you order from us, we ask for your credit card number/PayPal account details and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Vape Emporium will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vape Emporium or the site; (b) protect and defend the rights or property of Vape Emporium and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Vape Emporium, its Websites, or the public.